December 26, 2004
Backups
Category: General
Backups are taken every night. We save a daily backup, a weekly backup and a monthly backup. These backups are NOT guaranteed, your data is YOUR responsibility. It is very important that you back up your own files, particularly if you use a MySQL database as you will not have an original copy of this on your own computer.
Posted by ShelaghG at 06:52 PM | Comments (0)
Refunds
Category: General
30 Day Money Back Guarantee/Refunds:
Should you become unsatisfied with our services within the first 30 days of your account activation, Small Packages will refund your hosting fee.
Cancellation Refunds:
We DO NOT refund partial annual/quarterly fees to accounts canceling after their 30 day initial account activation period.
Posted by ShelaghG at 06:50 PM | Comments (0)
Bandwidth
Category: General
Bandwidth is allocated on a ration of 20:1 (bandwidth:disk space). Overusage of bandwidth is billed at $1/Gb. Bandwidth is calculated on a monthly basis.
Posted by ShelaghG at 06:49 PM | Comments (0)
Billing
Category: General
We DO NOT send out invoices. All credit cards are billed automatically annually (or monthly if you take this option). It is the client's responsibility to ensure that they have sufficient credit to cover this transaction. In the event that a card is declined for any reason we will suspend the web site and send an e-mail with instructions for submitting a new credit card. If a new credit card is not submitted within 72 hours, the web site will be deleted without further warning.
Posted by ShelaghG at 06:48 PM | Comments (0)